Simple • Safe • Reliable

How It Works

Getting reliable non-emergency medical transportation is simple. Tell us where you need to go, confirm your trip and let our team handle the transportation.

Your Journey Starts Here

Transportation Made Simple

CareRide is designed to make scheduling medical transportation convenient for patients, families, caregivers and healthcare organizations.

1

Request a Ride

Submit your transportation request online or contact our transportation team by phone.

2

Confirm Your Trip

Our team reviews your transportation needs and confirms your pickup, destination, date and time.

3

Enjoy Your Ride

Your assigned driver arrives at the scheduled pickup location and transports you to your destination.

Step-by-Step

From Booking to Arrival

We keep the process straightforward so you can focus on your healthcare appointment.

1

Tell Us About Your Trip

Provide your pickup address, destination, appointment date, pickup time and transportation requirements.

2

Choose Your Transportation

Let us know whether you need ambulatory, wheelchair or another authorized non-emergency transportation option.

3

Receive Confirmation

Once your trip has been reviewed, we confirm the transportation details with you.

4

Driver Arrives

Your assigned driver arrives at the scheduled pickup location and identifies the transportation service.

5

Safe Transportation

Your driver transports you to your healthcare destination while following applicable passenger safety procedures.

6

Return Trip

If you scheduled round-trip transportation, your return trip will be handled according to the confirmed reservation.

Before You Book

What Information Do We Need?

Having the correct information helps our team schedule the appropriate transportation and provide a smooth experience.

  • Passenger's name and contact information
  • Pickup address
  • Destination address
  • Date and requested pickup time
  • Type of transportation needed
  • Whether the trip is one-way or round-trip
  • Relevant mobility or accessibility requirements

Planning a Recurring Ride?

If you regularly attend medical appointments, ask about recurring transportation scheduling.

  • Weekly appointments
  • Multiple scheduled trips
  • Recurring treatment visits
  • Regular healthcare appointments
  • Facility transportation arrangements
Our Commitment

Safety Comes First

We are committed to providing professional transportation while maintaining a respectful and passenger-focused experience.

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Vehicle Safety

Vehicles are maintained and operated according to applicable safety requirements and company standards.

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Professional Drivers

Drivers are expected to meet applicable requirements and receive appropriate company training.

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Accessibility

Appropriate transportation options are available for eligible passengers with mobility needs.

Important Safety Notice

CareRide provides non-emergency medical transportation. If you are experiencing a medical emergency or require immediate medical attention, call your local emergency service instead of booking a non-emergency transportation ride.

Ready to Schedule Your Ride?

Request your transportation today or contact our team if you have questions about our services.

Book a Ride Contact Us